If you are not satisfied with your purchase for any reason, or simply change your mind, then you can return your item within 14 days of receiving your order.
Please contact us at firstname.lastname@example.org quoting your order number for instruction on how to return your item.
The item you wish to return must be unused and in the same condition that you received it in. It must also be in the original box provided. Items that appear worn or used will not be refunded and returned to the customer.
The purchased item you wish to return must be received or shipped to us within 14 days of receiving your order.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. A full refund of the item/s (excluding any delivery charges) will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 days.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the shipping costs will be deducted from your refund.
If you choose an exchange the time it may take for your exchanged product to reach you may vary.
We strongly recommend using a trackable shipping service. We don’t guarantee that we will receive your returned item. Any items that do not reach us are the responsibility of the customer.
International Returns: Please ensure that you state you are ‘returning to seller’ in the reason for export field on your postage label. You must also state that the item is of no retail value, as we can’t accept customs charges to receive your return. All shipping costs are the responsibility of the customer.
Return of defective items
If you received a defective or damaged item – we apologize in advance, and we will replace this piece as quickly as possible.
If you need to exchange a piece, send us an email within 14 days of receiving your order at email@example.com with a picture of the faulty item, and we will assist you promptly.
After the exchange is approved, we will send you a return label for you to return the faulty items, and we will send you a new piece/s free of charge.